FAQ
Online here or please call us free on 0800 080 7770 or + 44 (0) 1526 861 153 – our lines are open from 8am-5pm (GMT) Monday to Friday.
You will receive an order confirmation via email. Please check that all your order details are correct and email (or call) us at [email protected] to let us know of any change needed.
Orders placed before midday (Monday to Thursday) will be with you the next day. Delivery to your door is between 9am and 6pm. Orders placed on a Friday, weekend or Bank Holiday will be dispatched on the next working day.
We do have an option for Saturday delivery at an extra cost (UK customers only). For more information please call our team on 01526 861 153 or 0800 080 7770 and we will be happy to help. (Monday to Friday 8am to 5pm).
UK mainland – excluding remote post codes (1-3 business days)
- Order value up to £50.00=£2.50 for orders up to 1.99kg in weight
- Order value up to £50.00 = £5.00 for orders 2kg -20kg in weight
- Order value over £50.00 – FREE (some exclusions apply)*
| Country | Zone | Price |
| Ireland | Zone 2 | £10.00 up to 20kg |
| Belgium, Luxembourg, Netherlands | Zone 3 | £10.00 up to 20kg |
| France, Germany | Zone 4 | £10.00 up to 20kg |
| Italy, Poland, Portugal, Spain, Finland, Denmark, Sweden, Austria, Greece | Zone 5 | £13.45 up to 20kg |
| Hungary, Bulgaria, Croatia, Estonia, Slovakia, Lithuania, Latvia | Zone 51 | £14.00 up to 20kg |
| Switzerland, Norway | Zone 6 | £23.50 up to 20kg |
Orders, of less than 1kg, may be dispatched by 1st Class Royal Mail (UK) depending on size
Any orders can be picked up for free from Equestrizone® HQ, please call us to arrange collection (01526 861153)
Please contact us for a price on countries not listed, we will be able to help.
In the unfortunate circumstance where part, or all of your order, arrives damaged in transit, or doesn’t arrive at all, please call us immediately on 01526 861 153 to arrange a replacement item/s. Any query regarding orders must be made within 14 days of the original order date. It is usually necessary for us to arrange with you a convenient time for our delivery provider to collect the damaged item/s. Sorry for any inconvenience but this is necessary as we may obtain compensation from our delivery provider and for our own quality control monitoring purposes. Please retain all original packaging along with your delivery note for returns or queries.
If, when your order arrives, you are not satisfied with your purchase, you are entitled to return any products, to the address below, for a full refund. Products must remain unopened, in their original condition and received by us within 14 days from your order date. Returns will be made at your own expense.
Equestrizone
Temple Farm
Rockley
Marlborough
Wiltshire
SN8 1RU
This does not affect your statutory rights.
Should Equestrizone® deem to be responsible for your dissatisfaction*, please contact our team immediately at [email protected]
*Equestrizone®does not accept responsibility for fussy eaters or for any variation in product colour or texture, from batch to batch. Please follow our guidelines for feeding below.
To cancel an order please contact us at [email protected] or call 44 (0) 1526 800616, as soon as possible. If an order has been dispatched, prior to receiving your cancellation notice, returns will be made at your own expense.
We take VISA, MASTERCARD and AMERICAN EXPRESS.
We recommend that supplements are keep in a cool, dry place away from direct sunlight and that the lid is replaced after opening.
Feeds should be stored in a clean dry environment away from direct sunlight, ideally once a bag is opened it should be stored in a container with a lid, such as a feed bin.
Our products are packed and dispatched from our facility in the beautiful Wiltshire countryside, where we keep a very close eye on their quality.
All the cardboard and plastic lids and jars are fully recyclable, in almost all local government recycling schemes.
All the plastic we use is BPA free because we don’t want any chemicals leaching into our products.
You can recycle everything even the eco-filling!
Honestly, we don’t know exactly, but we try to source all of our ingredients from UK growers. We are continually improving our processes and packaging methods to reduce our impact on the environment, it is a matter we take very seriously and we will always keep you updated as improvements progress.
The products we sell on our website have been made to exacting standards, under HACCP Feed Safety principles. Keyflow (UK) Ltd is BETA NOPS and UFAS accredited. Equestrizone is UFAS accredited.
Equine health products are generally very palatable, however, for fussy eaters, or when introducing a new supplement, do so very gradually and building up to the required dose over several days.
Tinctures can be orally syringed, if needed.
Feed according to height and weight and always follow feeding instructions on the packaging labels or on the manufacturers website. We aim to make sure our labelling is clear and simple, so you know exactly what you are feeding, If in any doubt please contact the manufacturer of the product.Labelling should be clear and simple, if you have any doubt please contact the manufacturers of the product.
Horses are individuals but, generally, allow 3-4 weeks for dry herb mixes and 7-10 days for our tinctures.
BETA – British Equestrian Trade Association
BPA stands for bisphenol A. BPA is an industrial chemical that has been used to make certain plastics and resins since the 1960s. BPA is found in polycarbonate plastics and epoxy resins.
Flavonoids are any of a large class of plant pigments having a structure based on or similar to that of flavone.
Periodontal – the study of the supporting structures of teeth, as well as diseases and conditions that affect them.
For customer service and matters regarding your order please contact us on +44 (0) 1526 861 153 or on 0800 080 7770. Our lines are open from 8am-5pm (GMT) Monday to Friday. For nutrition and product advice please contact the manufacturers, details can be found on their website.
We’re closed on weekends and usual bank holidays
We are open Monday to Friday 9am to 5pm
We’re closed on weekends and usual bank holidays
Warehouse (for returns)
Equestrizone
Keyflow (UK) Ltd.
Temple Farm
Rockley
Marlborough
Wiltshire
SN8 1RU
Call free on 0800 080 7770
